Sales Agent Team Leads (Shaki)

Fenix International is a next-generation energy and financial services company with a mission to transform our customers’ quality of life through disruptive innovation in energy and financial services.  

Fenix International is recruiting for

Job Title: Team Lead

Location: Ogun

Responsibilities

Sales Target Achievement within assigned Clusters:

• Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Carry out weekly market activation in the territory to generate leads and eventual conversion to sales.
• Drive all product mix sales through the right product targeting to the right segment of the prospects / customers.
• Carry out product presentations and exhibitions within assigned clusters
• Constantly identify opportunities for driving activation and other sales within clusters.
• Draw up weekly / Monthly route plans for the FPCs
• Track daily / weekly / monthly sales target Vs actual with the FPCs
• Scout for viable locations for POS Expansion and management

Achieve Excellent PH:

• Drive sales process compliance within clusters
• Carry out daily / weekly customer visitations to resolve or escalate pending issues with customer  systems
• Drive the right customer behavior on payments by ensuring customers are directed to the nearest  POS / SC for payments
• Ensure the right product is sold to the right customers
• Participate in Field clinic activities
• Monitor and Share weekly overdue customer lists with the RPCs
• Continuous training and coaching of RPCs on God / Bad portfolios, catch up etc.

Recruitment, Training and Team management:

• Regularly recruit new Fenix Power Champions (FPC) within territory
• Weekly performance monitoring of RPCs and initiating corrective actions where required
• Hold regular meeting with the RPCs
• Regularly train and re-train team leads on sales process, Sales pitch, products, Customer Service etc.
• Ensure RPCs understanding of commission structures (Colours) and journey with Fenix
• Design reward and recognition schemes for high performing RPCs
• Participate in customer service forums, field clinics, weekly meetings with SCAs
• Drive One Team goal within clusters via team building activities

After Sales Support:

• Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate lingering issues to the SMs
• Daily / weekly checks on quality of installations by RPCs Deploy and track swap stocks and children in the territory
• Reposes Fenix kits from fringe customers

Reporting:

• Send weekly / monthly reports on sales activities within territory using approved template
• Provide feedback on MICA within territory
• Attend meetings with SMs

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